1. Introduction

At WOWVITA, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (www.wowvita.co.uk) and use our services.

2. Who We Are

WOWVITA is a UK-based brand offering natural menopause gummies and wellbeing products. We operate in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

3. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, email address, phone number, billing, and shipping address.

• Payment Information: Credit/debit card details and other payment information (processed securely via third-party payment processors).

• Account Information: Login credentials if you create an account on our website.

• Purchase History: Details of products you have purchased from us.

• Technical Data: IP address, browser type, device information, and browsing behaviour collected via cookies.

• Communication Data: Information from your communications with us, such as emails, messages, and customer service inquiries.

4. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders.

• To manage your account and provide customer support.

• To send you order confirmations, shipping updates, and other transactional emails.

• To personalise your experience on our website.

• To send you marketing communications (if you have opted in).

• To analyse website usage and improve our products and services.

• To comply with legal obligations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfil our contract with you (e.g., processing orders).

• Consent: When you have given explicit consent for specific purposes (e.g., marketing communications).

• Legal Obligation: To comply with legal and regulatory requirements.

• Legitimate Interests: For our legitimate business interests, provided these do not override your rights.

6. Sharing Your Information

We do not sell your personal information. However, we may share your data with third parties in the following circumstances:

• Service Providers: Payment processors, shipping companies, IT support, and marketing service providers who help us operate our business.

• Legal Requirements: If required to do so by law or in response to valid legal requests.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses secure encryption protocols, and payment information is processed via secure third-party services.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymise it.

9. Your Rights

Under the GDPR, you have the following rights:

• Access: Request access to the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete data.

• Erasure: Request deletion of your personal data (“right to be forgotten”).

• Restriction: Request restriction of processing your data.

• Data Portability: Request transfer of your data to another service provider.

• Objection: Object to processing based on legitimate interests or direct marketing.

• Withdraw Consent: Withdraw consent where we rely on it for processing.

To exercise any of these rights, please contact us at wellness@wowvita.co.uk.

10. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

WOWVITA
Hazel Mount, Rasen Road, LN8 3XL
Email: wellness@wowvita.co.uk